Porter Airlines needs to improve its reliability

Written on 21/12/2014

quebec2x

Novice traveler

Ottawa
4 reviews

YTZ YSB

Porter Airlines flight PD539 on december 2014
Bombardier Q400
Economy

6.6/10

• Boarding
• 8/10

• Cabin
• 8/10

• Seat
• 6/10

• Catering
• 8/10

• In-flight entertainment
• ND

• Travel Kit
• ND

• Crew
• 8/10

• Punctuality
• 2/10

I really like the product that Porter Airlines delivers: airport lounges for everyone, nice turboprop planes, friendly cabin crew, good in flight service. It could be one of the best airlines in the region BUT there is one big problem: their on-time performance. This time, my flight arrived 45 mn late. It could be an isolated case, but it's quite recurrent.
So Porter Airlines really needs to improve their reliability. It is a short-haul airline, and for such short flights, customers first expectation is to arrive on time.

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There are 3 other reviews on Porter Airlines

quebec2x

Novice traveler

Ottawa
4 reviews

YSB YTZ

Flight PD534
Bombardier Q400
Economy

7.8/10 The best service on a regional airline

Flight review on Porter Airlines

“Another flight on Porter Airlines: Sudbury to Toronto Island Airport. Check-in was a breeze, the plane was on time with its typical “private plane” feeling (...)” Read more

• 
• 0
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quebec2x

Novice traveler

Ottawa
4 reviews

YOW YHZ

Flight PD257
Bombardier Q400
Economy

7.6/10 Nice airline but too much delays

Flight review on Porter Airlines

“I fly regularly on Porter Airlines. It is a nice small airline but since several months they face a reliability problem. Once again my flight (...)” Read more

• 
• 0
• 0

PhilD

Novice traveler

1 review

YSB BOS

Flight
Bombardier Q400
Economy

9.5/10 Review on Porter Airlines flight

“J'ai volé de Sudbury à Boston via Toronto Island Airport (...)” Read more

• 
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