Spec.assist

Written on 23/10/2022

a guest

LHR LAS

Virgin Atlantic Airways flight VA155 on october 2022
Airbus A330-200
First - Seat 11

5/10

• Boarding
• 2/10

• Cabin
• 8/10

• Seat
• 2/10

• Catering
• 2/10

• In-flight entertainment
• 10/10

• Travel Kit
• 8/10

• Crew
• 2/10

• Punctuality
• 2/10

Heathrow upper-class check-in, checked in had to inform agent needed spec. assist.
Sat for 1hr-30mins, waiting to be taken through security, etc.
After several requests to virgin agents, they will be here in a minute, after the time mentioned had to request in no uncertain way. enough was enough!
Was taken to security where i was told that there would be someone at the other end to take us to the lounge, no chance!
Went to the lounge, another load of lies!
Finally 5 mins. before closing the gate we were taken to the plane, the last one on when should have been one of the first.
The flight was very noisy some of the passengers treated the upper-class section, like a pub, they got worst as more drinks flowed.
Have been quite a few times with VA,never again.

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