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Worst Travel Experience of My Life

Written on 17/06/2016

a guest

NAP JTR

Volotea flight V71612 on june 2016
Airbus A300
Economy - Seat 6A

3.1/10

  • Boarding
  • 2/10
  • Cabin
  • 2/10
  • Seat
  • 2/10
  • Catering
  • 2/10
  • In-flight entertainment
  • 2/10
  • Travel Kit
  • 2/10
  • Crew
  • 2/10
  • Punctuality
  • 2/10

Attempted to fly with this airline from Naples to Santorini. We were initially delayed 2 hours. Then, 2 more. Finally it was delayed until the next morning at 8:45 with no explanation (or apology). We were packed into a bus and driven to an Unknown location (hotel) where we were promised food. After arrival we had to wait another hour for a plate of rice and ham. By the time we finished dinner we had 5 hours to sleep before being taken back to airport.

Next morning we arrived at airport at 5:45am to find that the plane was delayed until 11:20. Shortly after (and after much arguing between customers and airport staff) it was completely cancelled. Again, no explanation at all or apology from Volotea. They tried to get us to take a bus from Naples to Bari (2 hours away) for another flight but couldn't guarantee seats or that the plane was even there. We decided not to take the risk. We had already lost two days from our vacation and $1100 and weren't willing to lose any more.

We've since followed up with other passengers and they are STILL (4th day) trying to get to Santorini. We hope to get reimbursed/compensated for our lost time and hotel accommodations along with connecting flights. And will fight to do so.

Please do yourself a favor and DO NOT book with Volotea. It's not worth saving a few dollars on a ticket. You could potentially lose your entire vacation like we have!

 

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